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Needs & Requests |
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Needs
& Requests
Most dissatisfaction derives
from not being clear about
what you are really needing,
and then asking for it in
a way that will be seriously
considered. Most conflicts
between people result from
making negative judgments
about the other person rather
than finding ways to identify
and then meet the needs.
The learning outcomes:
-
Distinguish between
observations and evaluations
to raise awareness of
judgments that impede
communication.
-
Increase awareness of
underlying needs to
bring clarity to your
motivation.
-
Articulate requests
in a way that others
are motivated to consider.
-
Develop new strategies
to expand the ways to
work more collaboratively.
Distinguish between
demands & requests to
increase cooperation.
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