Difficult Conversations

Difficult Conversations

Most conflicts start out with this mistaken idea: the conflict is about who is right and who is wrong. Difficult conversations are really about what is important, not what is true. They actually have a structure that can be mapped. This workshop takes some of the mystery out of difficult conversations in order to progress to desired outcomes.

Recognize what is important to you.
Use your feelings as a valued barometer – even in business
Clarify when to insist on your purpose
Listen with new awareness